Email Notifications

fluss.ai can automatically send emails when new leads come in - to you and to the lead.

Types of Email Notifications

1. Notification to you (Agent)

You receive an email as soon as a new lead comes in:

• Lead contact details
• Property data
• Link to the lead in fluss.ai

2. Valuation Email to the Lead

The lead automatically receives their property valuation:

• Personalized email
• PDF valuation as attachment
• Your branding and contact details

Setup

Change email address

Notifications go to your account email. To use a different address:

1. Account Settings → Profile
2. Update email address

Or: Set up a webhook that forwards to any address.

Troubleshooting

Emails not arriving

Check these points:

1. Automation active?

   • Flow Settings → Automations
   • Is the toggle enabled?

2. Check spam folder

   • Check emails from noreply@fluss.ai
   • Mark as "Not spam"

3. Email address correct?

   • Check account settings
   • Rule out typos

4. Lead complete?

   • Email is only sent with valid lead email

Email to wrong recipient

Check the recipient setting in automations. You can set up separate automations for:

• You (agent)
• The lead
• Other recipients (via webhook)

Customize Email Templates

Customize text

1. Automations → Edit email
2. Edit subject and content
3. Use placeholders, e.g.:
   • {{lead.firstName}} - Lead's first name
   • {{lead.email}} - Lead's email
   • {{lead.address}} - Property address
   • {{lead.price}} - Valuation price

Customize PDF template

The valuation PDF is fully editable in Word:

1. Download template (Account → Templates)
2. Edit in Word/OpenOffice
3. Customize logo, colors, text
4. Upload again

Advanced Options

Multiple recipients

For multiple recipients, use Webhooks or n8n:

1. Automations → Add webhook
2. Enter webhook URL of your email service
3. Lead data is sent when a new lead arrives

Conditional emails

With n8n you can add conditional logic:

• Different emails based on property type
• Emails only for certain postal code areas
• Follow-up emails after X days

SMS instead of email

SMS notifications are also available from the Basic plan. Activation in automations.

Custom Email Address (SMTP)

With the Pro plan, you can send emails from your own domain instead of noreply@fluss.ai.

Benefits

• Emails come from your own address (e.g., info@your-company.com)
• Better deliverability and trust
• Consistent branding

Setup

1. Go to Account → Email Settings
2. Enter your SMTP details:
   • User: Your SMTP username (often the email address)
   • Password: Your SMTP password or app password
   • Host: The SMTP server (e.g., smtp.gmail.com)
   • Port: Usually 465 (SSL) or 587 (TLS)
3. Sender Address (optional): Only needed if your username is not an email address
4. Click "Test Connection"
5. Save

Common SMTP Settings