Troubleshooting

Here you'll find solutions for the most common problems with fluss.ai.

Embedding Problems

Flow is not displayed on website

In WordPress Visual Builder: The Flow often only appears on the published page, not in the Visual Builder preview. Publish the page first and test it live.

General:

1. Check the embed code for typos
2. Make sure both parts are present:

   <fluss-x id="YOUR-ID"></fluss-x>
   <script src="https://fluss.ai/embed/flow.es.js"></script>
   

3. Check browser console for errors (F12)

Flow is displayed in wrong language

The language is set when creating the Flow:

1. Create a new Flow with the correct language
2. Or: Manually translate all texts in the editor

Lead Management Problems

Cannot save after changes

Cause: Validation fails on empty required fields.

Solution:

1. Use the "Ignore validation" option (if available)

Valuation Problems

No valuation generated

1. Check plan: Automatic valuation from Basic plan onwards
2. Address correct? Check the recognized address in the lead
3. Unrealistic inputs? The API cannot process these

Valuation shows unrealistic value

Possible causes:

• Address was recognized as foreign → Fallback to comparison portals
• Missing input data (garage, bathrooms, etc.)
• Very unusual property without comparable objects

Solution: Contact support with lead ID for manual review.

Email Problems

Notifications not arriving

See Email Notifications for detailed troubleshooting.

Quick check:

1. Check spam folder
2. Automation activated?
3. Correct email address?
4. Plan supports feature?

Browser & Compatibility

Recommended Browsers

Mobile Usage

The Flow Editor is optimized for desktop. On mobile devices:

• Lead overview: Works
• Flow editing: Desktop recommended

Still not resolved?

If your problem is not listed here:

1. Chat: Directly on fluss.ai (bottom right)
2. Email: support@fluss.ai
3. Important: Provide lead ID or flow ID for quick help